Quality Management is not solely about the design and quality of an end-product, but also the quality of the ways in which an organization delivers its services.
Take, for instance, a car manufacturer. They will have a management system in place to ensure that their cars conform to a pre-determined (often accredited) standard – think Euro NCAP.
However, to maintain a good reputation to boost growth, the manufacturer also must manage the aftercare service (customer satisfaction); marketing and communications and dealership networks, to name a few, and all of which are the essence of Quality.
How is this important for your business?
Ensuring that you have a robust Quality Management System (QMS) in place can help protect your business from avoidable losses due to litigation, time-loss and a declining bottom-line.
A QMS that is working as it should enables a business to grow, protect its interests, and guarantee that it can provide a service or product to the expected level.
You could take this a step further by having your Quality Management System certified to a UKAS standard; such as ISO 9001. Having a certified QMS proves that your company is competent and compliant in its management – which builds client confidence and allows further room for business development.
What if you need help?
If you find that implementing a QMS into your business is a difficult task, Base Solutions are happy to give you support.
We are able to provide you with:
Quality Management Consultancy – helping you to implement a QMS
Quality Management Internal Auditing – auditing your current QM system
Guidance and support for ISO 9001 certification
As well as QMS training and implementation packages, tailored to your needs.