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  • Chris Thompson

Why Every Business Needs A Quality Management System


What is Quality Management?


A quality management system (QMS) involves overseeing all activities and tasks that must be completed to maintain a desired level of excellence. The system uses document processes, procedures, and responsibilities to achieve quality policies and objectives. An organization's quality management system improves its effectiveness and efficiency by coordinating and directing its activities to meet customer and regulatory requirements. In short, quality management involves implementing short-term initiatives to achieve long-term goals.


The importance of Quality Management


In order for a company to grow and perform well, quality management is essential. Also, it provides a better customer service experience, which is a valuable resource for connecting with clients. If you want your business to prosper, you must maintain quality at all levels.


It is possible for companies to implement systems to ensure that their goods are of the highest quality and function properly. As part of the corporate growth strategy, we aim to continuously increase customer happiness - which is why Base Solutions has the slogan 'continuous improvement' as we believe there is always room to improve and grow.


Advantages of Quality Management

  • Using it can prevent the sale of defective goods and services.

  • Workers continue to work while inspectors inspect, so it has no effect on output.

  • As with any quality system, the company may benefit from a stronger reputation for quality, resulting in increased sales.

It takes time and effort to adopt the right Quality Management system, but once you see your corporation compete fiercely, it's all worth it.


Quality Management System- A Selection Guide


A QMS serves two purposes: it meets customers' needs and addresses organizational needs. Nonetheless, no one scope or universal set of requirements applies to every business. In selecting a QMS, it is important to:


1. Understand the meaning of quality


The definition of quality is translated into strategic goals by defining clear objectives. In doing this, a Quality Management System is given a clear purpose and provides an outline of how progress can be measured. Quality-driven approaches result in better products and/or services which leads to customer satisfaction and increased profitability.

Have you ever wondered what your business's quality level is like? ​If not, now would be a good time to find out and strategize for positive change. With our years of experience in quality management consultancy, we can assist you in achieving that change. We work with clients to implement their quality management systems and through our briefings, training and communications, companies have successfully managed to achieve the cultural change needed for ongoing improvement.


2. Define processes and policies


The importance of documenting policies and processes is equal to understanding the role of quality. As a result, responsibilities will be structured and roles will be clearly defined within the organization. The purpose of a quality manual is to explain the scope and requirements of a quality management system and its invaluable role within the organization.


3. Establish tolerances and success metrics


According to our earlier statement, quality is not an accident. The QMS allows organizations to define standard values and success metrics for their processes easily. In order to monitor performance, ensure consistency, and respond promptly to any changes, you should implement Quality Control and Quality Assurance.


4. Choose an adequate consultancy


In order to assist an organization in achieving successful outcomes in quality initiatives such as quality standard compliance and certification, hiring a quality management consultant can provide a variety of benefits, ranging from advisory services, support, or technical talents. The right Quality Consultants can help implement the correct measures. Base Solutions Ltd has helped and assisted many organisations over the years with the implementation of their Quality Management Systems (QMS) and ISO 9001 certifications.



5. Consider continuous improvement


In this fast-changing world, where technology and regulations are developing rapidly, a QMS must anticipate the needs of tomorrow. You can expect that the system you choose today will remain in your business for five to ten years.

The Quality Management System (QMS) can be considered an asset. Data management, improvement of operations, and prevention of quality issues can all be achieved by implementing one.

The QMS must meet the specific requirements of each business, so there is no one-size-fits-all answer. The choice of system and consultancy should therefore be based on adaptability and fit with the organization's needs. In order to choose a QMS, it is essential to understand its scope and analyse its potential benefits.

Without a QMS, organizations are at greater risk. At first glance, this decision may seem like a cost-saving move, but it will likely result in increased costs in the long run.


If you'd like to see our services that we can offer in Quality Management - see the link below!